How to reset your password

Created by Mica Roberts, Modified on Wed, 22 Jul at 12:59 PM by Mica Roberts

Overview

This article explains how to reset your password in the Kinsman mobile app.


Before You Begin

Before you start, make sure you:

  • Connect your device to Wi-Fi or cellular data

  • Have access to the email address associated with your Kinsman account


Step-by-Step Instructions

Step 1: Start the Password Reset Process

On the login screen, tap Can’t Log In?


Step 2: Enter Your Email Address

Enter the email address associated with your account.

Tap Continue.


Step 3: Check Your Email

Open the password reset email sent to your inbox.

  1. Tap the password reset link

  2. Enter and confirm your new password

  3. Complete the password reset process

After you reset your password:

  1. Return to the Kinsman app

  2. Tap Return to Log In

  3. Sign in using your email address and new password


Troubleshooting

Problem

Possible Cause

Resolution

You did not receive a password reset email

The email address may have been entered incorrectly, or the email may have been redirected to Spam or Promotions folders

Verify the spelling of your email address and check your Spam or Promotions folders


Related Articles

  • Account Creation

  • View Your Account Information

  • Delete Your Account



Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select at least one of the reasons
CAPTCHA verification is required.

Feedback sent

We appreciate your effort and will try to fix the article